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Customer Service Commitment

Commitment to quality

We design and build all our cranes to meet the CMAA Class “D” rating, which is designed to make twice as many lifts in its lifetime than a Class “C” rated crane; in other words, it will last twice as long given the same duty cycle. All of our heavy duty cranes will provide you with decades of reliable service.

Commitment to you during the whole life of your crane

Our cranes last a long time—but there will inevitably be instances where parts need to be replaced, or where you or your employees will have questions about crane operation and maintenance. We stand behind our cranes with a two-year warranty, twice the industry standard, and remain available to you as long as you own one of our cranes.

Years of expertise

With more than 35 years of solid business experience, we pride ourselves on having a long list of satisfied customers. In fact, more than 50% of our business is from that growing list of satisfied customers, and we would like to have the opportunity to add your name to that list.

A partnership with the customer

At NAI, our goal is to become a trusted advisor, helping you select the features for your cranes and hoists that will maximize usage and minimize cost. We will work with you at every stage of the process of designing, purchasing and installing a crane to ensure that your material handling solution is ideal for your application.

After-Hours Customer service

At NAI, we fully understand the importance of keeping your facility running at all times. We know that downtime with your material handling equipment can be very costly, and will impact productivity. We maintain an after-hours hotline at our headquarters, and because we sell in all 50 states, we have established a network of warranty and repair service centers in all major industrial areas. When your crane is down, you need immediate assistance, and we are here to give it.

For assistance, please call our Customer Service Department at 781-897-4100 Option 6 . To reach our after-hours emergency service hotline, call 781-897-4158 .

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